Ombudsmen are advocates on behalf of long-term care facility residents.
The Ombudsman Program serves to advocate on behalf of long-term care facility residents to uphold Residents' Rights and to address quality of care and quality of life issues. Long-term care facilities are defined as nursing homes and adult care homes (assisted living homes/ family care homes).
Ombudsmen Toll-Free Hotline
1-800-310-9777
Region
J Ombudsman |
Phone |
E-mail |
| Carmelita Karhoff | 919-558-2714 |
|
| Aimee Kepler | 919-558-2719 |
|
| Jennifer Link | 919-558-9404 |
|
| Nancy Murphy | 919-558-2703 |
|
| Charlotte Terwilliger | 919-558-9401 |
| County | Nursing Homes | Adult Care Homes |
| Chatham County | Charlotte Terwilliger | Charlotte Terwilliger |
| Durham County | Carmelita Karhoff | Carmelita Karhoff |
| Johnston County | Nancy Murphy | Nancy Murphy |
| Lee County | Nancy Murphy | Nancy Murphy |
| Moore County | Nancy Murphy | Nancy Murphy |
| Orange County | Charlotte Terwilliger | Charlotte Terwilliger |
| Wake County | Jennifer Link | Aimee Kepler |
This information is relevant if you have a complaint about an Assisted Living Facility.
Departments of
Social Service |
Phone
# Day |
Phone
# Nights |
Chatham County |
919-542-2759 |
919-542-2811 |
Durham County |
919-560-8600 |
911 |
Johnston
County |
919-989-5300 |
919-989-5000 |
Lee County |
919-774-4955 |
919-775-8928 |
Moore County |
910-947-2436 |
911 |
Orange County |
919-245-2800 |
911 |
Wake County |
919-212-7000 |
911 |
This information is relevant should you have a complaint(s) that the Ombudsmen or local Social Services agency cannot address.
| Agency | Phone
# |
Contact Them! |
| N.C. Long-Term Care Ombudsman | 919-733-8395 |
Contact Them! |
| N.C. Division
of Health Service Regulation Adult Care Homes |
919-733-6650 |
Contact Them! |
| N.C. Division
of Health Service Regulation Nursing Homes |
919-733-8499 |
Contact Them! |
| N.C. Division
of Health Service Regulation Complaint & Question Hotline |
800-624-3004 |
Contact for Issues of Care, Rights, or Quality of Life |
| N.C. CARELINE Information Hotline | 800-662-7030 |
Contact for Issues of Billing, Reimbursement, & Miscellaneous Contact Them! |
The state ombudsman guides the activities of the regional ombudsman and is involved in state level advocacy.
Agency |
Phone
# |
Contact
Them! |
N.C.
Long-Term Care Ombudsman Program List With Contact Information
for all N.C. Programs |
919-733-8395 |
Home :: Section Home :: Top of Page :: Topic Index